1. You cannot exchange products for a different color and pattern. We only accept the change of size, defective products, or wrong product delivered not as per customer's order.
  2. You must notify us of the product exchange within 3 days from the date of signing the receipt of products from the carrier and products shall be delivered back immediately. If this matter is notified after the specified period of 3 days, the store will not allow the change of products in any cases.
  3. Returned products must be in its 100% original, unwashed and unused condition accompanied with packages, bags, boxes and tags.
  4. In the case of changing the size, customer shall bear the cost of re-shipping for both inbound and return freight.
  5. In the case of defective product and wrong products, the store will be responsible for the cost of re-shipping for both inbound and return freight based on Thai postage freight rate for both domestic and international customers. Regarding international customers, in the case that the customer has to use the product urgently, the customer shall bear the cost of express freight solely.
  6. SALE products cannot be exchanged for a different size or color. As such, customers should kindly provide cooperation by checking details carefully before ordering products.
  7. If the size of the product that the customer needs to exchange is out of stock, the store is willing to make a refund in full amount.
  8. It is recommended to use hand-washing laundry for clothes of our store.
  9. Please check products immediately upon receipt.
  10. Please notify the administrator of the parcel number after exchanging products.
  11. For hygiene reasons, products in the category of underwear and swimwear cannot be exchanged/returned.
  12. The store does not accept returns of products in the event that customers state that if products are changed, then they will not be used in time. This is because before ordering online products, customers should save some time for changing products in the case of changing the size of products or defective products.